LZFUR Warranty & Lifetime Care Terms
Below is an enhanced Warranty & Lifetime Care Terms section for LZFUR, designed to balance customer confidence with operational sustainability. This integrates industry standards from luxury fur brands like Yves Salomon, Brunello Cucinelli, and SAGA Furs, with clear distinctions between warranty and maintenance services.
LZFUR Warranty & Lifetime Care Terms
(Effective: June 30, 2025)
[English Version]
1. Standard Warranty
✅ 1-Year Comprehensive Coverage
- Applies to all ready-to-wear products (hats, scarves, accessories).
- Covers manufacturing defects (e.g., seam splits, lining detachment, hardware failure).
- Excludes:
- Natural shedding or fur texture variations.
- Damage from improper storage, accidents, or unauthorized alterations.
- Custom-made/special-order items (stated at purchase).
2. Lifetime Maintenance Service
✨ Beyond Warranty, We Care
- All LZFUR fur products qualify for lifetime repair services at minimal cost:
- Labor: Free for minor repairs (e.g., re-stitching loose seams).
- Materials: Customer pays only for replacement fur/hardware (at 30% discount).
- Exclusions:
- Damage from neglect (e.g., moth holes due to improper storage).
- Alterations requested for style changes.
3. Claim Process
- Contact Us within 30 days of noticing an issue:
- Email: lzfur88@gmail.com
- WhatsApp: +86 190 9256 6408.
- Provide Proof: Order number + photos/video of defect.
- Ship to Us: We cover return shipping for warranty claims.
- Assessment: We diagnose within 5 business days.
4. Global Service Notes
- Shipping Costs:
Service Type Outbound Return Warranty Claim Paid by Customer Paid by LZFUR Lifetime Maintenance Paid by Customer Paid by Customer - Customs duties: Customer’s responsibility.